Frequently Asked Questions
Can I shop without a member?
When you fill in your name, surname, e-mail address and phone number on the unsigned shopping form, you can shop without membership.
How can I become a member?
You can become a member by filling out the membership form information from the ol Sign up ”option by clicking the member login icon on the homepage.
Is it paid to be a member? How can I update my account?
Membership to www.jawaherjewellery.com is free of charge. Your account will be updated when you fill in the fields you want to update from My Account> My Personal Information tab and click “save” button.
I forgot my password, what should I do?
Member login page, click on the ” Lost your password?”, enter your username or email address and you will receive instructions to reset your password on your registered email address.
How can find the product?
You can access the product group you want from the menu option at the top of the page. You can also reach the product from the search field by product name or code.
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Where can I see my orders?
You can see your orders on the My Account > Orders page.
When I add products to the cart, is it reserved?
When you add a product to your cart, the product is not reserved for you and can be purchased by different customers unless the purchase is made.
How can I place an order?
After logging in or entering shopping information without membership;
Add the product (s) you want to buy to your cart.
You can see the products you have added to your cart from the Go to Cart button.
Click “Buy” to complete your order.
On the opened page, add your delivery and invoice address information, select and click “continue” button.
You can make your payment by selecting one of the payment options “Cash on Delivery, PayPal or Card Payment”.
In your credit card selection; You can enter your card details in desired fields and complete your transaction with 3D secure payment method.
How can I cancel the product I purchased?
You can cancel your orders before they are delivered to the cargo. You can cancel your order by calling our customer service at +974-44358771 or sending your request from the contact form. If your order has been delivered to cargo, cancellation cannot be made, but we can initiate a refund after the product is delivered to you.
I canceled my order, when and how will I get refund?
On the day you create a cancellation request, a refund will be made to your bank according to your payment option. Reflection of your payment to your account may vary according to the processing time of banks. Average 3 working days.
What are your payment options?
You can make your payments by Credit Card or Debit Card.
When will the refund arrive?
The amount you will receive after a product refund or cancellation is refunded to your credit card. After payment, you will be notified by e-mail and sms. Refund time of the refund to your card account may vary according to your bank. Average 3 working days.
Is it safe to shop with a credit/debit card?
High security standards apply to all purchases you make from our website. Thanks to SSL Security Certificate you can shop freely on our site without risking your security.